Harish Ravuri

Led and motivated a team of chat support agents, fostering a positive and collaborative environment to enhance team performance and engagement.

Continuously monitored daily performance, productivity metrics, and customer interaction quality, ensuring consistent adherence to Service Level Agreements (SLAs).

Implemented comprehensive coaching and development plans, conducting regular huddle sessions and performance evaluations to drive agent skill enhancement and career growth.

Analyzed chat handling trends and operational data to identify process improvement opportunities, implementing best practices that enhanced efficiency and service delivery.

Provided real-time, expert support to agents, resolving complex technical issues and escalated customer complaints to maintain high service standards.

Collaborated cross-functionally with sales, marketing, and product development teams to integrate customer feedback, contributing to product and service enhancements.

Received Client Appreciation for the Retail channel for successful completion of transactions for the Sales team with 100% quality, demonstrating exceptional service delivery.

Coordinated team activities and delegated tasks effectively, ensuring efficient project completion and consistently achieving set targets.

Developed and implemented effective strategies for problem-solving and conflict resolution, improving team cohesion and operational flow.

Conducted regular performance reviews and provided targeted coaching, fostering professional development and improving individual team member progress.

Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions, contributing to building high-performing teams.

Managed core operations including BOKF Mach-1, Indexing -Operations, Appraisal Services, and Collateral Review, consistently meeting all Quality Service Level Agreements (SLAs).

Coordinated team activities and delegated tasks effectively, ensuring efficient completion of projects and optimizing group productivity.

Conducted regular performance reviews and provided targeted coaching, fostering professional development and improving individual team member progress.

Monitored daily workflow to ensure strict adherence to established policies and procedures, maintaining high standards of operational compliance.

Received formal appreciation for developing the LE Fee Matrix tool in Excel for Loan Estimate Disclosures & Income Calculation, significantly enhancing financial data processing accuracy and efficiency.

Managed the roadmap for new business transitions, successfully overcoming challenges to ensure seamless integration and operational continuity.

Provided comprehensive customer service via phone and email, efficiently resolving complaints and processing orders, returns, and refunds according to company policies.

Prepared and analyzed worldwide global Sales operations reports for Jaguar Land Rover and managed database operations, providing critical insights to senior management.

Provided technical support to customers via email and online chat, effectively resolving issues and ensuring high customer satisfaction.

Tested and evaluated new technologies for potential business integration, contributing to operational advancements and efficiency.

Developed and maintained strong customer relationships through effective communication and problem-solving skills, enhancing client retention.